(760) 710-7583 Mobile/ Text
SR. ERP D365 Business Analyst & Configuration Management, CRM,CRX & CE.
CRM, CE and CXM.
Customer Resource Management, Customer Engagement and Customer Engagement Science.
"The ongoing interactions between company and customer, offered by the company chosen by the customer."
CXM is a business science that has the purpose of determining the strategy and programs that can make the customer feel good enough about the company to want to continue to do business with the company.
In a way, it goes to the heart of a customer's relationship with a company, though it's combined with CRM and customer engagement in rather complex and occasionally stupefying ways. To put that relationship in the simplest terms, it goes like this:
"If a customer likes you and continues to like you, they will do business with you. If they don't, they won't."
I don't think I can define it any more simply than that. But note something I didn't say in the CXM part. I did NOT associate it with any technology at all. I said science, strategy, and programs. The reason I didn't is simple. There is no such thing as customer experience management technology. You cannot enable a feeling over time by technology. You have systems of record with CRM. You have systems of engagement associated with technology. Did you ever hear of a system of experience? That's because there isn't one.
I don't want to make this a tautological argument. Think of this. Most of what you see called customer experience technology is either just a repackaged name for customer analytics or in the case of one product is a digital asset management tool. (Product name upon request - but not required here. I'm not trying single out companies. Only the customer experience management technology market as a whole - which is bogus.) Even sentiment analysis, which is about interpretation of emotional states of customers, isn't enabling anything - its identifying something. That's what I'm talking about when I say customer analytics. Nothing we haven't seen before - a long time before.
However, the science of CXM as a strategic and programmatic methodology is both time honored and can be highly effective in developing a long-term approach to what you want to evoke from your customers. Just don't call the technologies out there CXM technologies. They are bad and confusing terms - and you won't enable the emotions of a customer using them - because you can't.
The CRM market is once again morphing into something but not what you think. At its core, it's not changing. We are dealing with a mature market that is in fact here to stay and will continue to growth - in total and by its core three pieces. Recently we are seeing more highly specialized additions becoming an increasingly large part of the technology being made available.
Sales optimization/enablement is a great example: Companies provide algorithms for determining the "best next action" - that is, what does the salesperson have to do next to optimize his/her chances of closing a deal? - or sales intelligence so that you can understand who is influencing who among the many possible options. The same concept of specialization that leads to at least marginally better results is one of the hottest areas in the CRM universe.
The alignment of sales and marketing and the applications that allow for marketing and sales to work conjointly are another area that CRM is seeing growth. But, ultimately, it's what it has been for more than two decades. The customer facing departments' operational technologies refreshed for the cloud, personalized for the individual and automated for processes, drives CRM.
So how is it morphing then? In order to know that we have to clarify the definitions of some of the other terms.
Customer Experience
What this is not is almost as important as what this is. First, what it is:
"How a customer feels about a company over time"
My Experience in Configuration Management and Expertise in Business Acumen.
A Closer Look at Customer Resource Management, Customer Engagement & Human Resource Management.
A Closer Look at Customer Resource Management, Customer Engagement & Human Resource Management.
I am an experienced Acumen with specialized experience in Configuration Management and training in Kaizen and Lean manufacturing principals and leading and participating in process improvement initiatives. Implementation of Industry recognized PLM and ERP systems. As a Certified Configuration Management Manager, Project Management Specialist, and Certified Human Resources Specialist, SHRM-HR, I have been involved in the improvement and implementation of enterprise processes and solutions. I provide comprehensive system-level configuration management development and experience which identify, document, and enhance the program-wide processes and written documentation for all items under configuration control (architecture, COTS, GOTS, FOSS, developed code, etc.). I analyze current system structures and organizational needs and identify the most appropriate and beneficial way to manage each component (shared network drive, existing tool, Etc.).
I manage the system-level documentation in such a way that is readily available to the deployment and integration teams, easily understood, and maintained at the appropriate level. As your configuration management manager, I have the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with our Configuration Management Plan.
As the CM process owner with the ability and authority to ensure the process is rolled out and used by all departments within the enterprise, I am responsible for facilitating the development, management processes, change management and procedures for the Configuration Management of Engineering departments, IT Systems, Facilities, Procurement, Manufacturing, Software, Hardware, Firmware, BOMs, etc. As an experienced CM Analyst, I will perform the day-today delivery of Configuration Management services to the organization with minimal direction focusing work on prioritized tasks. Configuration is a set of inter-related processes, management techniques and CM supporting tools. It is my job to ensure all information necessary to define and manage our configurations and data are kept current and accurate, structured for user’s needs and readily available to all who need to know and experience which will identify, document, and enhance the program-wide processes and written documentation for all items under configuration control (architecture, COTS, GOTS, FOSS, developed code, etc.).
I analyze current system structures and organizational needs and identify the most appropriate and beneficial way to manage each component (shared network drive, existing tool, Etc.). I manage the system-level documentation in such a way that is readily available to the deployment and integration teams, easily understood, and maintained at the appropriate level. As your configuration management manager, I have the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with our Configuration Management Plan.
As the CM process owner with the ability and authority to ensure the process is rolled out and used by all departments within the enterprise, I am responsible for facilitating the development, management processes, change management and procedures for the Configuration Management of Engineering departments, IT Systems, Facilities, Procurement, Manufacturing, Software, Hardware, Firmware, BOMs, etc. As an experienced CM Analyst, I will perform the day-today delivery of Configuration Management services to the organization with minimal direction focusing work on prioritized tasks. Configuration is a set of inter-related processes, management techniques and CM supporting tools. It is my job to ensure all information necessary to define and manage our configurations and data are kept current and accurate, structured for user’s needs and readily available to all who need to know.
Business Acumen and what it means for you
Business acumen is keenness and quickness in understanding and dealing with a "business situation" in a manner that is likely to lead to a good outcome. Additionally, business acumen has emerged as a vehicle for improving financial performance and leadership development. Consequently, several different types of strategies have developed around improving business acumen.
Business acumen (also known as a business savvy and business sense) is an ability that allows you to understand and cope with different business situations. We have to make clear that business acumen is not a single skill, but a wide complex of competencies, knowledge, and awareness of multiple aspects of a business.
Some of my main characteristics of competencies that strong business acumen have are:
- A very good understanding of the extent and importance of business issues.
- Scrum Master
- Strong management mindset.
- Financial acumen, awareness, and knowledge.
- Decisive and self-confident.
- Flexible and adaptive to further changes in the future.
- Understanding the business operations within the organization and the industry competitive environment.
- The quality of insight – being able to visualize what should be done to achieve particular goals and successful future.
- Monitor, Analyze, Change (When Necessary), Validate the functionality of the end product according to the requirement specifications.
- Always keep in mind consequences of a choice for all the affected parties.
- Focus on the key objectives.
To summarize it in one sentence, a person with strong business acumen skills can “see the whole picture.” If you have business acumen competency, it means you understand how the business works!
Acumen and business awareness are housed in your own mind.
A Closer Look at Customer Resource Management, Customer Engagement & Human Resource Management.
A Closer Look at Customer Resource Management, Customer Engagement & Human Resource Management.
A Closer Look at Customer Resource Management, Customer Engagement & Human Resource Management.
Customer Resource Management & Engagement.
Customer Relationship Management is a technology and system that sustains sales, marketing and customer service activities. It is designed to capture and interpret customer data, both structured and unstructured, and to sustain the management of the business side of customer related operations. CRM technology automates processes and workflows and helps organize and interpret data to support a company in engaging its Customers more efeffectively.
Human resource management is focused on a number of major areas, including:
- Recruiting and staffing
- Compensation and benefits
- Training and learning
- Labor and employee relations
- Organization development
Due to the many areas of human resource management, it is typical for professionals in this field to possess specific expertise in one or more areas. Just a few of the related career titles I possess as an HR professional:
- Training development specialist
- HR manager
- Benefits specialist
- Human resource generalist
- Employment services manager
- Compensation and job analysis specialist
- Training and development manager
- Recruiter
- Benefits counselor
- Personnel analyst
Human resource management involves developing and administering programs that are designed to increase the effectiveness of an organization or business. It includes the entire spectrum of creating, managing, and cultivating the employer-employee relationship.
For most organizations, agencies, and businesses, the human resources department is responsible for:
- Managing job recruitment, selection, and promotion
- Developing and overseeing employee benefits and wellness programs
- Developing, promoting, and enforcing personnel policies
- Promoting employee career development and job training
- Providing orientation programs for new hires
- Providing guidance regarding disciplinary actions
- Serving as a primary contact for work-site injuries or accidents
Human resource management is about:
Addressing current employee concerns: Unlike company managers who oversee the day-to-day work of employees, HR departments deal with employee concerns such as benefits, pay, employee investments, pension plans, and training. Their work may also include settling conflicts between employees or between employees and their managers.
Acquiring new employees: The human resource management team recruits potential employees, oversees the hiring process (background checks, drug testing, etc.), and provides new employee orientation.
Managing the employee separation process: The HR management team must complete a specific set of tasks if an employee quits, is fired, or is laid off. Paperwork must be completed to ensure that the process was completed legally. Severance pay may be offered or negotiated, benefits must be settled, and access to company resources must be severed via the collection of keys, badges, computers, or sensitive materials from the employee. I am exceptionally experienced in all HR processes.
Improving morale: Effective HR teams encourage company employees to do their best, which contributes to the overall success of the company. Their work often involves rewarding employees for good performance and creating a positive work environment. I believe a positive attitude goes a long way and is hard to fight.
The Agenda of Today’s Human Resource Management Team
Today’s HR management team must focus their efforts on five, critical areas:
Define and align organizational purpose: A company’s employees must be able to clearly articulate why the company exists in order to achieve a purpose-driven, sustainable, high-performing organization. Employees must also understand how their efforts connect, or align, with the organization’s purpose.
Recruit the best talent by creating, marketing, and selling an Employee Value Proposition (EVP): False marketing and misconceptions about an organization are some of the main reasons why the employer-employee relationship fails. Therefore, companies must create, market, and sell an EVP that is true and accurate as to not mislead potential employees. Truth, Trust and Traceability arehuge when hiring the right people.
Focus on employee strengths: Companies must make every effort to understand what candidates and employees do best and put them into roles where they can play to their strengths as much as possible. However, now more and more employees want to learn more on the job and move up within their company. Therefore, it is og great value to offer training to current employees wishing to move up and mentor employees when possible.
.Create organizational alignment: Achievements must align with the organization’s objectives so as to build a successful and sustainable organization.
Accurately measure the same things: All internal departments and employees must be measuring the same things as to achieve a definitive organizational result and to ensure that everyone knows exactly where the organization is at all times.
It’s not just about knowing your "Human" product, services or business fields.
You have to know about financial metrics (and how to speak the language of finance "Human Capital"), doing thoughtful analysis, effective verbal and non-verbal communication, have deep insight into the marketplace and so many other issues related to the broader needs of the business of Human Relations Management..
Finance and Financial Management
Additional Information
Finance and Financial Management:
Financial Acumen, Financial literacy concepts and metrics including KPI's, assist with streamlining processes such as budgeting, forecasting, and reporting, and stepping up compliance. Business quality skills that sharpen my ability to keep your house in order and work efficiently by managing costs and resources, focusing on process quality, standards, tools, and metrics, driving efficiency, shorter cycles, managing resources, and understanding technology trends. Global skills including analyzing local, regional and global markets and product trends, deciphering competitive intelligence, understanding the importance and requirements of governance, risk, and compliance, building a sound corporate responsibility strategy and a broader sustainability strategy for the growth of your organization into the future.
The underlying common thread in all these functions is an excellent understanding of the numbers in your line of business. Mastering the numbers enables me to make sound and quick decisions.
Budgeting and Financial Forecasting
Budgeting-Establishing a plan regarding where management ideally wants to take the company. Budgeting quantifies the expectation of revenues that a business wants to achieve for a future period.
Financial Forecasting – Estimates the number of revenues that will be achieved in a
future period.
WIP (Work-in-process-or- Work-in-progress) This is the amount of work that has started on an asset or item but has not been delivered to a customer or received payment for the item. In an MFG setting, items that have been received at the factory, but have not been delivered to the customer. In a service industry, a project or task that has been started, but not emailed or faxed to the customer. Different stages may be assigned different labels, depending on the amount of work completed. I provide comprehensive system level CM development experience to identify, document and enhance the program-wide process and documentation for all items under configuration control.
Identify bottlenecks, improve flow, and eliminate waste with Kaizen, Kanban and Lean.
General Ledger, A/R, A/P, Cash and Bank Reconciliation, etc.
-Build stronger relationships, productivity & performance-
Benefits Of Hiring Me. What I Will Offer You And Bring to your Organization.
Benefits Of Hiring Me. What I Will Offer You And Bring to your Organization.
Benefits Of Hiring Me. What I Will Offer You And Bring to your Organization.
Continuous monitoring
With Configuration Management and ERP - Enterprise Resource Platforms and Strong Business Analysis you are able to continuously monitor and record configuration changes of your Organizational resources. Configuration management also enables you to inventory your business resources, the configurations of your resources, as well as software configurations within change instances at any point in time. Once change from a previous state is detected, a Simple Notification Service (SNS) notification can be delivered by your ERP for you to review and take action.
Continuous assessment
ERP and Configuration Management allows you to continuously audit and assess the overall compliance of your resource configurations with your organization’s policies and guidelines.. Configuration Management provides you with the ability to define rules for provisioning and configuring organization resources. These rules can be provisioned independently or packaged together with compliance remediation actions inside a pack (known as a conformance pack) that can be deployed across your entire organization with a single click. Resource configurations or configuration changes that deviate from your rules automatically trigger Simple Notification Service (SNS) notifications and CloudWatch events so that you can be alerted on a continuous basis. You can also take advantage of the visual dashboard to check your overall compliance status and quickly spot non-compliant resources.
Change management
With your ERP D365 or AWS, etc platform and Configuration Management you are able to track the relationships among resources and review resource dependencies prior to making changes. Once a change occurs, you are able to quickly review the history of the resource's configuration and determine what the resource’s configuration looked like at any point in the past. Configuration Management provides you with information to assess how a change to a resource configuration would affect your other resources, which minimizes the impact of change-related incidents.
Benefits Of Hiring Me. What I Will Offer You And Bring to your Organization.
Benefits Of Hiring Me. What I Will Offer You And Bring to your Organization.
Operational troubleshooting
With a strong ERP Platform and Configuration Management you can capture a comprehensive history of your resources, introduce configuration changes to simplify troubleshooting of your operational issues. Configuration helps you identify the root cause of operational issues through its integration with Cloud Trail, a service that records events related to API calls for your account. Configuration Management leverages information records to correlate configuration changes to particular events in your account. You can obtain the details of the event API call that invoked the change (e.g., who made the request, at what time, and from which IP address) from the Cloud Trail logs.
Enterprise-wide compliance monitoring
With multi-account, multi-region data aggregation in certain Configuration Management Platforms, you can view compliance status across your enterprise and identify non-compliant accounts. You can dive deeper to view status for a specific region or a specific account across regions. You can view this data from the Configuration console in a central account, removing the need to retrieve this information individually from each account, and each region. I can set your entire organization up for success!
Continuous audit and compliance
ERP D365 along with strong Configuration Management is designed to help you assess compliance with your internal policies and regulatory standards by providing you visibility into the configuration of your Project Management resources as well as third-party resources, and evaluating resource configuration changes against your desired configurations on a continuous basis.
Financial analysis is easily entered and tracked when using an ERP platform such as Dynamics 365.
Discovery
Configuration Management will discover resources that exist in your organization and your ERP will record their current configuration, and capture any changes to these configurations. Configuration Management / ERP programs will also retain configuration details for resources that have been deleted. A comprehensive snapshot of all resources and their configuration attributes provides a complete inventory of resources in your account.
Don’t lose your Intellectual Property - I can help you retain your Intellectual Property and take advantage of it when the time is right. Think of “Scotchguard and Silly Putty”! Those were just given away and someone made millions from the giveaway of intellectual property.
-What skills and insight I bring that drive results-
Skills and Information
My Experience:
Project Management (PM)
Certified Configuration Management Manager (CMM) (CMDB) L-7
Enterprise Resource Platform Integration and Support
Human Resources Expert (HRIS) (SHRM)
Manufacturing, Machining and Tooling
Automotive Manufacturing and Factory Operational Management
Document Control Specialist
Contracts and Negotiations
Scrum Master
Customer Relationship Manager (CRM)
Kaizen & Lean Expert, and Six Sigma Strong
AI- Artificial Intellegence Manufacturing Process Improvements
Deep ERP experience with, Syspro & Unipoint (TuSimple), D365 (Lowes, Tesla, Delta, BMW, MAERSK) , AX2012 (Microsoft).
Start-Ups and Business Improvements and Solutions for Current Organizations
*International Business Consultant Services regarding all aspects of Business Needs.
*Senior Global Executive Assistant and Business Solutions Manager.
Microsoft Office Suite - All Programs, Oracle Integrated Platforms, MS Office 365, Adobe Photoshop, SharePoint, Pivot Tables, ERP Platforms (Various Platforms is: Syspro, Unipoint, Oracle, Microsoft DynamicsD365, AX2012, NetSuite,etc, and AWS Platforms). Various Estimating and Project Management (PM) Management Solutions.
Multi-Management Tracking Software Programs and Government Required Training: Oracle, AWS, HRIS, TALEO, SAP, HRM, OFCCP, EEO, ERP, ZENEFITS, OSHA, MSHA, DOT, Namely and Paylocity to name a few.
Sound analytical, problem-solving and troubleshooting skills along with strong detail is paramount to my success/ our success. I am strong with making presentations at meetings and my ability to train system users at all levels within the organization. I am organized with the ability to multi-task and set priorities.
Finance and Financial Management: Financial Acumen, Financial literacy concepts and metrics, KPI, streamlining processes such as budgeting, forecasting, and reporting, and stepping up compliance. Business quality skills that sharpen my ability to keep your house in order and work efficiently by managing costs and resources, focusing on process quality, standards, tools, and metrics, driving efficiency, shorter cycles, managing resources, and understanding technology trends. Global skills including analyzing local, regional and global markets and product trends, deciphering competitive intelligence, understanding the importance and requirements of governance, risk, and compliance, building a sound corporate responsibility strategy and a broader sustainability strategy for the growth of your organization into the future.
The underlying common thread in all these functions is an excellent understanding of the numbers in your line of business. Mastering the numbers enables me to make sound and quick decisions.
Budgeting and Financial Forecasting
Budgeting-Establishing a plan regarding where management ideally wants to take the company. Budgeting quantifies the expectation of revenues that a business wants to achieve for a future period.
Financial Forecasting – Estimates the number of revenues that will be achieved in a
future period.
I have a keen desire to constantly learn and expand my knowledgebase
Languages: English, Russian, Gaelic. Chinese (simplified)*
International Communication Facilitator for Multi Project Development, Time Management and Consultation. Event Management, Complex Travel Arrangements, International Trade, Trade Shows and Trade Show Logistics, Lean Strong & Kaizen Trained, Global Cultural and Possible Conflict Awareness, Excellence in Domestic and International Multi-Tasking Project Details. Class A CDL license. Absolute Steady Work Ethic and Trustworthiness. Certified Configuration Management Manager.
Proficient With live translation mobile translator solution both written and spoken* (Any Language/ Multiple Languages).
Learn More
Additional Professional Experience:
Highly qualified and experienced International Sr. Executive Assistant, HRIS/SHRM certified, Manager and Seasoned Senior Project Management Experience with Lean/KAIZEN/Lean Six Sigma Strong, Scrum Master with excellent process improvement experience. I can meet the challenges that your company or organization needs and will expect and entrust me with. I am a recognized expert in the executive administration community and all C+ service needs, HRIS and full administrative operations. I am an expert in Supply Chain Management- Global Importing and Exporting and Organizational Leadership.
What I bring to the table:
Level I - CICM
Certified International Configuration Manager
Level II - CISCM
Certified International SW Configuration Manager (Software Configuration Management)
Level III - CCMP
Certified Configuration Management Professional
(Enterprise Configuration Management)
Level VI - C649P
Certified 649 Professional (CM-649-B/C)
Level V - CTDMP
Certified Technical DM Professional (Technical Data Professional)
Level VI - CSCM
Certified Service Configuration Manager (Service Oriented CM)
Level VII - CMTFM
Master's Certification in CM (CM Implementation)
-Why I Love Configuration Managenent, ERP, CRM, PM & HR-
I'm Melanie Nordin-Pyle, I have over 20+ years of continuous improvement business success stories and my dedication to my clients and enterprises, whom benefit from our combined successes are why I love what I do. I am exceptionally experienced in ERP, CMMI, CMDB, PMP and HR/HRIS. I have multi-areas of experience including: Medical, Manufacturing, DOD, Aerospace and Automotive hands on experience, I am the former Configuration Management Manager of TuSimple, An Autonomous Semi-Truck Company headquartered in San Diego California with our production facility in Tucson Arizona. I am currently on the board of directors of a new OTT network and act as the Executive Assistant to the owner/ CEO.
If you are seeking a strategic thought leader with the capacity to help the organization and team evolve, as the organization expands their influence and programs around the world and here at home, you found the right person. With 20 years of Leading Supply Chain Management, I am literally a "roll up your sleeves" and let's get this done pro, who has operational sensibility and superb project and human resource management skills to ensure successful cross-department program success. You just found the right person. I'm an excellent resource to get your product out to your customers and grow your organization.
I have been hired numerous times as a consultant to get companies up to speed with backlogs of unfinished business. If you need to stay on top of your workload and need assistance to get your financials back on track and propel your business forward, I’m your pro.
Better yet, Let's go out there and communicate with our customers. Human interaction has an affirmative effect on closing business deals and with follow up and continuous interaction after the sale has been completed. It shows the company's commitment to their customers and the power of their products!
I can diagnose problems, drive appropriate solutions, and establish priorities and operating mechanisms to implement change. I make sure we have the supplies needed to compete and accomplish our tasks. In addition, I can translate program plans and business needs into company-wide business capabilities, thus furthering the organization's and /or individuals ability to create programmatic impact In their daily business day.
I can also do it in simple language so as not to complicate or confuse people who don't know the acronym languages. I have Excellent experience in HRIS Such as Dayforce, CERIDIAN, Namely, Plum, workday, etc. These are global HCM Platforms That unifies data across the lifecycle of the project.
Testimonials
My references and comments left on LinkedIn from former associates, in addition to Current employees from my former company’s May be provided at your request.
I offer Complete Enterprise Resource Management & Configuration Management
Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM process is widely used by high-end enterprises and military engineering organizations to manage changes throughout the system lifecycle of complex systems, such as Software, Hardware, Firmware, Facility management, HR Management ( A-Check Global & Plum/ SAE) to name a few, weapon systems, military vehicles, autonomous vehicles and complete information systems. Outside the military, the CM process is also used with IT service management as defined by ITIL, and with other organizations like AI due to the need for Cyber security. I have recommendations for Configuration management programs, but you still need to make sure you verify you have the correct information in your product. Your product is only as good as the person or people leading the CM management charge!
Some top performing enterprise platforms: Oracle, AWS, Syspro/ Unipoint, Microsoft Dynamics 365, AX2012.
I recommend Microsoft Dynamics 365 and AX2012 for the Next Global generation ERP/ Complete Business solutions.
Level I - CICM
Certified International Configuration Manager
Level II - CISCM
Certified International SW Configuration Manager (Software Configuration Management)
Level III - CCMP
Certified Configuration Management Professional
(Enterprise Configuration Management)
Level VI - C649P
Certified 649 Professional (CM-649-B/C)
Level V - CTDMP
Certified Technical DM Professional (Technical Data Professional)
Level VI - CSCM
Certified Service Configuration Manager (Service Oriented CM)
Level VII - CMTFM
Master's Certification in CM (CM Implementation)
-Industries, Projects & Organizations I've worked with-
As an independent business consultant, I’ve implemented dozens of successful ERP Systems over my career and integrated and/or upgrading new roll outs and new ERP systems while minimizing downtime. This includes implementing new ERP training programs and new technological advancements combined with Configuration management. During difficult financial times requires new ways of thinking and new ways to think about business.
Manufacturing, Automotive, Engineering, Dept. of Defense, New Business Development, etc.
Even with our recent pandemic, transformative technological (robotics, AI) and the robotic process automation (RPA) is becoming highly sophisticated, removing a lot of manual intervention from workflow processes. Also, internet of things (IoT) systems are creating huge volumes of data related to areas like logistics and manufacturing. Everything passes through ERP, including (AI), artificial intelligence. ERP analysis’s need to be extremely familiar in AI and machine learning,
Lowes
Implementation logistics and Transportation group. Implemented/ Upgraded their new ERP (Cloud Based) Microsoft Dynamics 365, replacing Oracle/ NetSuite. > 12 hours of downtime, training materials and webinars for training. Implemented before the upgrade. In addition, I provided ongoing support for continuous improvement and upgrading their customer service.
UPS
Supply chain ERP implementation. New ERP system transformation for organization after facilitating workshops and comprehensive stakeholder meetings to acquire “discovery” of what UPS needed for the continued success and growth UPS has numerous ERP systems and they were not working as well as they were required to be. UPS site locations needed to be able to communicate with UPS Ready ERP and after multiple meetings, negotiations and training workshops, AQXOLT, ERP Mark 7 was selected as it had built my client an integrated UPS – “The Sub-station-UPS Stores” can easily access critical shipping information without having to leave ERP Mark 7 or go to another website. Now they can offer their customers these functions: UPS tracking, UPS rates and service selection, UPS time in transit, UPS Address Validation and UPS shipping. Configuration Management was needed with documentation tracking, CI, functional documentation and all CMM activities to achieve the success of this transformation.
MEARSK
International transportation and logistics- group.
Implementation/ upgraded their new ERP (Cloud Based) Microsoft Dynamics 365, replacing Oracle/NetSuite. >12 hours of downtime, training materials and webinars as training materials and implemented before upgrade. In addition, I provided on going support for continuous improvement and upgrading their supply chain management and operations including CRM. Liaise with senior members and full-time associates.
In addition:
BMW, Porsche, GmbH., Revlon, Intel, Heineken, Delta, to name a few.
All these organizations had unique needs and specific requirements my work with the above has been set as confidential with non-disclosure agreements. I am willing to discuss what I have done without naming the organizations directly
How do we achieve success?
Services I can help you with right now.
Senior Functional Business Analyst (BA*)
ERP- D365, AWS, Oracle, Etc.
Configuration Management - L7 Certified*
Business Financials, General Ledgers, A/P, A/R, Cash and Bank.
Human Resources/ HRIS
Project Management
Office Management-Complete*
Start-Ups
Continuous Business Improvements
Superior Supportive Customer Service
International Trade -Import/Export
Agriculture and Animal Husbandry Industries
Microbrewery Development
Government Red Tape Solutions
ERP-Enterprise Resource Management and Development/ Transitioning and Support
Manufacturing Industries
Aerospace
Medical Industries
Artificial Intelligence (AI) Manufacturing
Weapons Manufacturing
Mining Industry Products and Equipment
Automotive Manufacturing and Executive Positioning
Business Growth
Marketing Master
Behavioral Marketing
Business to Business Marketing
Musical Instrument Manufacturing
Custom Manufacturing
International Business Consultant for numerous people, customers and specialized industries.
Specializing in Bringing Businesses into the 21st Century and now even further.
Your Success is my Succes
Configuration Management is For All Projects. Including AI Development of Vehicles, Airplanes and Drones, etc., Including their Financial Impact on the Organizations.
The Configuration Management process area supports all process areas by establishing and maintaining the integrity of work products using an ERP in combination with configuration status accounting, and configuration audits.
The work products placed under configuration management include the products that are delivered to the customer, designated internal work products, acquired products, tools, and other items that are used in creating and describing these work products.
"Examples of work products that can be placed under configuration management include plans, process descriptions, requirements, design, data, drawings, product specifications, code, compilers, product data files, and product technical publications, financial integrity.
"The purpose of Configuration Management (CM) is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.
The Configuration Management process area involves the following activities:
- Identify the Configuration of selected work products that compose baselines at given points in time.
- Controlling Changes to configuration items
- Building or providing specifications to build work products from the configuration management system
- Maintain the integrity of baselines
- Providing accurate status and current configuration data to developers, end users, and customers.
"The work products placed under configuration management include the products that are delivered to the customer, designated internal work products, acquired products, tools, and other items used in creating and describing these work products."
Let’s Close the deal - Is having an ERP and Configuration Management worthwhile for my business? Yes, it absolutely is.
Does Configuration Management actually do anything worthwhile?
Absolutely 100% yes. Here are some examples:
Traceability in everything we do and traceable in our new ERP Systems.
Supply Chain Management, Project Leadership.
Think about these things.....
In addition to CMM:
Hard Drive Components:
- Specifications?
- Engineering Drawings?
- Process Plans?
- Special Tooling?
- Tool Drawings?
- Tool Software?
- Test Plans?
- Software for the Test?
- Bills of Materials- BOMs?
Software
- Specifications?
- Source Code?
- Executables?
- Software Process Docs?
- Interface Docs?
- Security Docs?
- Testing & related software?
- What is the dependent demand?
The IT Department
- Specifications?
- Diagrams?
- Hardware Components?
- Software Components?
- Routers, Cables, Facility?
- Engineering Drawings?
- Process Plans?
- Training Manuals?
- Interface Control Docs?
- Test Plans?
- Back-Up System Docs?
- What else???
Automotive/ Aerospace Industries
- Specifications?
- Engineering Drawings?
- Process Plans?
- Special Tooling?
- Tool Drawings?
- Software for the Test?
- Bill of Materials - BOMs?
- What else??? Everything!
Customer Service Sectors:
Do you have the exact products your customers need? CM can help you assure you do, in addition to supply chain management
Electronics-Circuit Boards
Equipment we need to build things.
Construction & Manufacturing *
All aspects of business.
What can I help you do? I can bring you to the forefront of your industry!
Configuration Management enables us to do great things.
- When you look at your organization can you now see thousands to millions of items:
- Hardware, Software, Facilities, documents, and the thousands of people involved in making it all happen.
Bringing Together Company and Customer,
Products, People and Data Connected and Ready for your success!
Configuration Management is a set of processes that allows us to manage our "end-items", peripheral equipment, all related information and associated changes that we input to our ERP Platform are all "CM" Configuration Items.
By continuously improving our CM processes we will continue to do great things - more efficiently and effectively and cost effective.
Think about these things.....
Autonomous Vehicles:
Defense-Apache Helicopters and Drones::
- A Flying Hardware/Software/IT Solution loaded with weapons. (CM) during design?
- (CM) during O & M?
- (CM) during decommissioning?
YOU BET!
Knowing aircraft manufacturers require (CM) should make us a bit more comfortable when traveling.
Home Construction? Of course they need to manage and control.
CM applies to your lunch...
A Sandwich?
Think about "Subway"
- BOMs - Yes
- Work Instructions? Yes
- Recipes that need to be followed? Yes
Think about this..... VW Golf Parts Configuration
The depth and uniformity of documentation relating to configuration control and accounting, historically, have been comparatively shallow...
When a successful new flight or autonomous drive is finally made and the buyer says, "Build me 10 more," does industry find themselves in the following circumstances:
- Was their prototype expended...?
- If Not....
They obviously did not have adequate records of all part numbers, serial numbers, Configuration identification (CI) of items, chronology of changes, nor change management accomplishment. Internal technical publications such as work instructions, did not reflect all the various changes correctly.
It was obvious that a second success could not be guaranteed, nor an identical article produced without accurate configuration identification record management.
Configuration Management provides 100% Conforming Compliance and Complete knowledge of your products.
A Strong Work Ethic
Dependability and Responsibility
Dependability and Responsibility
My strong work ethic Is important to express to my employers and future team members. Employees who understand and possess a willingness to work hard, realize how important it is to also work smart. It means learning the most efficient way to complete tasks and finding ways to save time while completing assignments and caring about your job enough to complete all projects while maintaining confidentiality and a positive attitude. Doing more than is expected on the job is a good way to show management that you utilize good time management skills and don’t waste valuable company time and money.
Dependability and Responsibility
Dependability and Responsibility
Dependability and Responsibility
Being dependable and responsible as an employee shows your employer that you value your job and that you are responsible for keeping up with projects and keeping them informed of the things that they should know about.
Possessing a Positive Attitude
Dependability and Responsibility
Possessing a Positive Attitude
It is the enthusiastic employee who creates an environment of good will and who provides a positive role model for others. A positive attitude is something that is most valued by supervisors and co-workers, and that also makes the job more pleasant and fun to go to each day.
Also by having compassion and being considerate and diplomatic are imperative in any successful organization. I am finely tuned into the needs and concerns of our consumers and colleagues.
Adaptability
Honesty, Integrity & Loyalty
Possessing a Positive Attitude
In Short, Employers seek employees who are adaptable and maintain flexibility in completing tasks in an ever-changing workplace. Being open to change and improvements provides an opportunity to complete work assignments more efficiently while offering additional benefits to the corporation, the customer, and even the employee.
Self-Motivated
Honesty, Integrity & Loyalty
Honesty, Integrity & Loyalty
Employers look for employees who require little supervision and direction to get the work done in a timely and professional manner. Supervisors who hire self-motivated employees do themselves an immense favor. Self-motivated employees require very little direction from their supervisors. Once a self-motivated employee understands his/her responsibility on the job, they will do it without any prodding from others. Employers can do their part by offering a safe, supportive, work environment that offer employees an opportunity to learn and grow. Working in a supportive work environment and taking the initiative to be self-directive will provide employees with a better sense of accomplishment and increased self-esteem.
Motivated to Grow and Learn: In an ever-changing workplace, employers seek employees who are interested in keeping up with new developments and knowledge in the field. It has been noted that one of the top reasons employees leave their employers is the lack of opportunity for career development within the organization. Learning new skills, techniques, methods, and/or theories through professional development helps keep the organization at the top of its field and makes the employee's job more interesting and exciting. Keeping up with current changes in the current field of their business is vital for success and increased job security.
Honesty, Integrity & Loyalty
Honesty, Integrity & Loyalty
Honesty, Integrity & Loyalty
This is at the top of my core values. Employers value employees who maintain a sense of honesty and integrity above all else.
Good relationships are built on trust. When working for an employer, they want to know that they can trust what you say and what you do. 'If i say I will do something, you can count on it".
Successful businesses work to gain the trust of customers and maintain the attitude that “the customer is always right.” It is the responsibility of each person to use their own individual sense of moral and ethical behavior when working with and serving others within the scope of their job. Our personal untarnished reputation is all you really have beyond knowledge. And manners.